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IT CUSTOMER SUPPORT MANAGER
WASHINGTON, DC
Chemonics seeks an IT customer support manager (a Chemonics' director level
position) to provide oversight for IT-related support services and end-user training for
more than 400 employees. This Chemonics’ director-level position will manage the IT
Customer Support unit, applying in-depth technical expertise and recommending
strategies to improve its effectiveness and efficiency. Responsibilities include: provide
management oversight for the Help Desk; establish processes to identify, track, and
resolve customer problems; liaise with other departments and individuals on joint
planning and activities; lead IT training efforts and initiatives, and direct unit operations
and conceptualize new strategies to improve unit performance. QUALIFICATIONS:
Advanced degree preferred, or equivalent combination of education and work
experience in a relevant area, minimum five years of relevant IT work experience,
minimum three years of experience managing a customer support unit supporting more
than 300 end users, solid understanding and practical experience in customer support
operations, Help Desk operations, and provision of technology training; ability to solve
complex technical, managerial, or operational problems and evaluate options based on
relevant information, resources, well-rounded experience, and knowledge; ability to
operate at advanced levels of authority and manage significant activities, budgets, and
resources to produce and take responsibility for results, experience living or working in
developing countries preferred, foreign language fluency preferred, willingness to work
overseas for four to eight weeks a year and to consider long-term overseas assignments,
demonstrated ability to communicate clearly and concisely, both orally and in writing,
and lead presentations, training courses, and meetings; strong knowledge of Microsoft
Office applications; ability to work both independently and as part of a team,
demonstrated ability to manage and supervise department staff, multiple project teams,
and other initiatives, and demonstrated integrity, independent thinking, judgment, and
respect for others. TO APPLY: Send electronic submissions to
ITcustomermgr@chemonics.com by September 30, 2010. Applications will be
evaluated as they are received. No telephone inquiries, please. Finalists will be
contacted.
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LEAD IT BUSINESS ANALYST
WASHINGTON, DC
Chemonics seeks a lead business analyst to manage the company's IT business analysis
team and activities. Responsibilities include: Develop business analysis approaches by
supporting business case and enterprise-wide IT initiatives, Partner with business and
IT leaders to identify and prioritize opportunities for utilizing IT, Collect, analyze,
review, document, and communicate business needs and requirements through direct
interaction with business unit leaders; Manage business analysis team deliverables to
ensure they meet strategic goals and are delivered on-time and within budget, Work
closely with internal and external clients to develop mutual understanding of goals and
possible courses of action, Work effectively with staff and clients and ensure that
appropriate parties are involved and engaged to achieve an integrated approach,
Analyze the processes of one or more business units, identifying problems and
suggesting solutions that the IT department can implement, Oversee the conversion of
high-level business requirements into functional specifications, Champion requirement
management best practices, Direct business analysis team operations and conceptualize
new strategies to improve unit performance; and Promote maturity, dependability,
integrity, and initiative at all levels within the company. QUALIFICATIONS:
Bachelor's degree required; master's degree preferred or equivalent combination of
education and work experience, Minimum six years of IT business systems analysis
work experience, including at least three years of experience in a leadership role,
Extensive knowledge of requirements management and expertise in the use of
requirements management tools, Strong knowledge and experience in SDLC, Project
management experience preferred, Strong understanding of information systems,
business processes, and the key drivers and measures of success for the business,
Ability to solve complex technical, managerial, or operational problems and evaluate
options, Ability to operate at advanced levels of authority, manage significant activities
and resources, and produce and take responsibility for results, Demonstrated ability to
communicate clearly and concisely, both orally and in writing, and lead presentations,
training courses, and meetings, Ability to work both independently and as part of a
team, Demonstrated ability to manage and supervise staff and special initiatives,
Demonstrated integrity, independent thinking, judgment, and respect for others,
Willingness to work overseas four to eight weeks per year and to consider long-term
overseas assignments, Experience living or working in developing countries preferred,
and Permanent U.S. employment authorization required. Application Instructions: Send
electronic submissions to itmanagerba@chemonics.com by September 06, 2010. Please
submit a cover letter and resume indicating the Manager, IT business analyst in the
subject line . No telephone inquiries, please. Finalists will be contacted.
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IT TECHNICAL ARCHITECT
WASHINGTON, DC
Chemonics seeks a technical architect to lead the company's IT technical architecture
initiatives. Responsibilities include: Ensure consistent application, data, and
information architecture is built across IT programs, Review and validate cross-release
technology requirements, Ensure cross-release technology components are tested and
meet performance targets, Develop and implement technical architecture standards and
guidance, Review key IT deliverables that impact technical architecture, Review key
technical decisions to ensure they are consistent with overall goals of the IT program,
Create template for and maintain library of technical decision documents, Serve as
technology subject-matter expert for business and IT, Identify technical issues that may
impact release budget, timeline, or performance outcomes, Collaborate with IT
leadership to ensure the governance of technical architecture, and Identify and evaluate
new technologies as well as alternative technical and business solutions.
QUALIFICATIONS: Bachelor's degree required; master's degree preferred or
equivalent combination of education and work experience; Minimum eight years of
professional IT work experience, including at least four years of experience in technical
architecture; Extensive knowledge of applications, databases, operating systems,
networks, and how they relate to enterprise technical architecture; Strong knowledge
and experience in SDLC; Experience with Microsoft technologies preferred; Strong
understanding of information systems, business processes, and the key drivers and
measures of success for the business; Ability to solve complex technical or operational
problems and evaluate options; Ability to operate at advanced levels of authority,
manage significant activities and resources, and produce and take responsibility for
results; Demonstrated ability to communicate clearly and concisely, both orally and in
writing, and lead presentations, training courses, and meetings; Ability to work both
independently and as part of a team; Demonstrated integrity, independent thinking,
judgment, and respect for others; Willingness to work overseas four to eight weeks per
year and to consider long-term overseas assignments; Experience living or working in
developing countries preferred, and Permanent U.S. employment authorization
required. Application Instructions: Send electronic submissions to
itdirectorta@chemonics.com by September 06, 2010. Please submit a cover letter and
resume indicating the Technical architect in the subject line. No telephone inquiries,
please. Finalists will be contacted.
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ENVIRONMENTAL ENGINEERS AND SCIENTISTS
MOROCCO
Ecology and Environment, Inc. is a fully-integrated environmental consulting firm
whose underlying philosophy is its worldwide commitment to supporting sustainable
development through responsible environmental stewardship. We are seeking French-
speaking engineering and environmental professionals with advanced degrees to
support a variety of environmental projects in Morocco. Positions are temporary with
the potential of becoming full-time. Please view our website at www.ene.com to apply
on-line under the location “Ecology and Environment, Morocco”; resumes must be
submitted in English. Join our team and make a difference! Ecology and Environment,
Inc. is an EEO/AA employer. M/F/V/D
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