The username/password system has been working fine for 99% of all subscribers. The cases where it didn't work were due to the subscriber's software being set up incorrectly. Here's how to check to see if your software is set up correctly:

A. In the software you use to view our publication (it should be Internet Explorer) - click on the "Tools" menu item.
B. Under "Tools", Select "Internet Options", then select the "Security" tab and click on the "Custom level" button towards the bottom of the page.
C. Drag the slider bar on the right hand side all the way to the bottom and you should see an option for "User Authentication/Logon".
D. Select the option for "Prompt for user name and password" and press the "OK" button on the bottom twice to exit out.

Here's another idea: Try downloading Firefox: http://en-us.www.mozilla.com/en-US/ . Firefox is a free download that works just like Internet Explorer. You can copy our web address into Firefox and enter your username and password and it should work fine.

Here are a few final tips:

1. Try copying and pasting the user name and password instead of typing, or if you are currently copying and pasting, try typing in the user name and password.

2. Make sure your Caps Lock is off. The user name and password are case sensitive, so do not use Capital letters (and do not leave any spaces between the letters or numbers).

We hope the above tips will help you to login successfully, but if not, we'll do whatever it takes to get you your issue each week. If you continue to have problems, please call 434-985-4924 and we'll trouble-shoot your issue directly with you.

Best regards,

International Career Employment Weekly Customer Service